Search ReBuild Houston


Support

Support imageCustomer Service and Support. For assistance and customer support. Visit our Online Support Page.

Report Flooding

311 imageDrainage Maintenance. To report flooding and drainage issues, visit our 3-1-1 Self Service Online Web Requests.

My Drainage Utility Charge Process

 

The following video contains information on My Drainage Utility Charge Process.

 

My Drainage Utility Chage Image

 

 

1. Customer View Charge

  • Notification Letter
  • Utility Customer Service Website & Contact Center
  • Customer Views Charge and Property information

 

 

 

2. Customer Verify Charge

 

 

3. Verify & Correct

  • Customer Request for Verification, online, mail or fax
  • City verifies and corrects (if appropriate)
  • Notification of Outcome
  • Appeal/Hearing

 

 

4. Bill

  • Umbrella Billing
  • Monthly Combined Bills
  • Quarterly Drainage Charge Only Bills

 

 

 

footer image. homepage. 311 Helpline page. Spanish version. View the privacy policy. Visit CitizensNet Contact us page. FAQ page.