Determination of my Impervious Surface

   

1.

Customer View Charge

  • Notification Letter
  • Utility Customer Service Website & Contact Center
  • Customer Views Charge and Property information
 
 
 
 

2.

Customer Verify Charge

 
 
 
 

3.

Verify & Correct

  • Customer Request for Verification, online, mail or fax
  • City verifies and corrects (if appropriate)
  • Notification of Outcome
  • Appeal/Hearing
 
 
 
 

4.

Bill

  • Consolidated Billing
  • Monthly Combined Bills
  • Quarterly Drainage Charge Only Bills